Ss110 Privacy Policy – Player Data Protection for Malaysian Casino Players

Ss110 ("we", "the ss110 platform", or "ss110.my") is the data controller for all personal information collected from players and users of our online casino platform in Malaysia. This Privacy Policy ("Policy") sets out in detail how ss110 collects, uses, stores, protects, and — in certain limited circumstances — shares your personal data.

This policy applies to all individuals who:

• Registering an account on the SS110 platform (ss110.my).
• Browse the SS110 website even without registering an account.
• Contacting the SS110 customer support team via email or Live Chat.
• Using any of the services provided by SS110.

SS110 understands that the trust of Malaysian players is our most valuable asset. We are therefore committed to handling your personal data responsibly, transparently and in accordance with the applicable provisions of Malaysia's Personal Data Protection Act 2010 (PDPA).

SS110 collects various categories of personal data to enable us to provide a safe, fair and high-quality online casino service to Malaysian players. Below is a breakdown of the data we may collect:

Ss110 only collects data that is strictly necessary for the stated purposes. We do not collect sensitive data such as your health information, religious beliefs or political views.

SS110 collects your personal data through a variety of transparent and lawful channels:

• Directly from You: When you complete the ss110 registration form, submit KYC documents, contact our customer support, or fill in any form on the platform — you are providing us with your personal data directly and voluntarily.
• While Using the Platform: When you play on ss110 — whether slots such as Olympus Glory, Dragon Tiger, Lucky Zodiac or any other game — our system automatically records your gameplay and transaction data for security, dispute resolution and legal compliance purposes.
• Via Cookie Technology: The ss110 website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and ensure security features operate correctly. Please refer to Section 9 for more details on ss110's cookie policy.
• From Legitimate Third Parties: In certain cases, SS110 may receive information about you from payment service providers (such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX) during the processing of your deposit or withdrawal transactions.
• Through Your Device: When you access ss110 via smartphone or computer, our systems may collect technical information such as your IP address, device type, and operating system for security and platform optimisation purposes.

Ss110 uses your personal data solely for the following legitimate and stated purposes. We will not use your data for any other purpose without notifying you in advance:

• Account Management: Creating and managing your ss110 account, processing registrations, verifying identity, and ensuring that only the legitimate account holder can access the account.
• Service Provision: Enabling you to play games on SS110, processing your deposits and withdrawals accurately and promptly via your preferred Malaysian payment method, and managing any bonuses and promotions applicable to your account.
• Security & Fraud Prevention: Monitoring account activity to detect any unauthorised activity, hacking attempts, financial fraud, or money laundering involving the ss110 platform.
• Legal Compliance: To fulfil ss110's legal obligations, including KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements mandated by applicable regulations.
• Responsible Gaming: Monitoring gameplay patterns to identify players who may be experiencing gambling-related issues and taking appropriate action in line with ss110's Responsible Gaming policy.
• Platform Improvements: Analysing aggregated usage data (with no individual identification) to understand how players interact with the ss110 platform and to make improvements that enhance the gaming experience for all Malaysian players.
• Service Communications: Sending you important account notifications such as deposit confirmations, withdrawal approvals, security alerts, and policy updates that affect your ss110 account.
• Marketing (with Consent): Sending you information on ss110 promotions, bonuses and special offers — only where you have given explicit consent to receive such marketing communications. You may withdraw this consent at any time.

Ss110 does not share your personal data with third parties except in the limited circumstances set out below, and every such sharing is subject to strict confidentiality agreements:

• Payment Service Providers: To process your deposits and withdrawals, SS110 is required to share relevant transaction information with providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX (Maybank2u, CIMB Clicks). This sharing is kept to the minimum necessary and is solely for payment processing purposes.
• Game Software Providers: ss110's game software providers may receive the technical data necessary to operate games correctly. All ss110 software providers are bound by strict data protection agreements.
• Statutory Authorities: SS110 is legally required to disclose player data to the relevant Malaysian authorities (such as the police, courts or regulatory bodies) when requested through a valid legal process. We are unable to refuse such requests that are lawful in nature.
• Independent Audit Body: To ensure fair and transparent gameplay, ss110's RNG system is audited regularly by an independent audit body with no affiliation to ss110. These audits involve technical game data only and do not include players' personal data.

Ss110 takes data security infrastructure seriously to protect the personal information of all our Malaysian players. The technical and organisational security measures we practise include:

• 256-bit SSL Encryption: All communications between your web browser or mobile app and SS110's servers are encrypted using 256-bit TLS/SSL protocol. This means that even if someone were to intercept the data, they would be unable to read it without the encryption key.
• Internal Access Controls: Only ss110 staff with a genuine operational need are granted access to player data. All access is logged, monitored, and regularly audited by the ss110 security team.
• 24/7 Monitoring: ss110's server systems are monitored around the clock to detect and respond promptly to any intrusion attempts or suspicious activity.
• Regular Data Backups: SS110 player data is regularly backed up to a secure, separate location to ensure rapid data recovery in the event of any technical incident.
• Two-Factor Authentication (2FA): ss110 supports and encourages all players to enable two-factor authentication on their accounts, adding an extra layer of security that prevents unauthorised access even if your password is compromised.
• Regular Security Testing: The ss110 security team conducts regular penetration testing and vulnerability assessments to identify and address any security weaknesses before they can be exploited.

While ss110 takes all reasonable steps to protect your data, no security system can guarantee absolute 100% protection against every cyber threat. In the event of a data breach that affects you, ss110 is committed to notifying you as quickly as possible and taking immediate remedial action.

Ss110 retains your personal data only for as long as it is needed for the purposes outlined in this Privacy Policy, or as required by applicable law. The following are ss110's general data retention guidelines:

• Active Account Data: For as long as your SS110 account remains active, we retain all relevant data to enable you to use our services smoothly and to fulfil our legal obligations.
• Data After Account Closure: When you close your ss110 account or request data deletion, we will delete or anonymise your personal data within 30 days, except where data must be retained for legal compliance, dispute resolution or fraud prevention purposes.
• Financial & Transaction Data: Financial transaction records (deposits, withdrawals, betting history) are retained for a minimum of 7 years in accordance with applicable Malaysian accounting and anti-money laundering legal requirements.
• Security Logs: Access and security logs are retained for 12 months for investigation purposes in the event of a security incident.

Once a retention period has expired and there is no legal requirement to keep the data, ss110 will securely delete or anonymise your personal data using industry-recognised methods.

As an ss110 player and subject to Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data ss110 holds about you. ss110 is committed to respecting and facilitating the exercise of these rights:

The SS110 website uses cookies — small text files stored on your device — and similar tracking technologies to enhance the functionality and security of our platform. Below are the types of cookies used by SS110:

• Essential Cookies (Required): These cookies are essential for the basic functionality of the ss110 website, including login session authentication, form security, and navigation. Without them, the ss110 platform cannot function properly and you will be unable to play games or access your account. These cookies cannot be disabled.
• Performance Cookies (Analytics): ss110 uses analytics cookies to understand how players interact with our platform — which pages are visited most frequently, how long play sessions last, and where players may encounter difficulties. This information is used in aggregate form for platform improvements and does not identify individual players.
• Functional Cookies: These cookies allow ss110 to remember your preferences — such as your chosen language, display settings and the zodiac selected in Lucky Zodiac — to deliver a more personalised experience each time you return to the ss110 platform.
• Session Cookies: Temporary cookies that are automatically deleted when you close your web browser. Used to maintain your login session while you are actively using the SS110 platform.

You can manage or delete cookies through your web browser settings at any time. Please note, however, that disabling essential cookies may affect the functionality of the SS110 platform and prevent you from playing or accessing your account properly.

The ss110 platform is strictly for individuals aged 18 and above. ss110 does not intentionally collect or process personal data of anyone under 18. If you believe your child or any minor has registered an account on ss110, please contact us immediately at [email protected].

Should ss110 discover that we have collected personal data from an individual under the age of 18, we will take immediate steps to:

• Closes the account in question with immediate effect.
• Deleting all personal data associated with the account.
• Returning any remaining account balance (following verification of the account owner's identity).
• Reporting cases to the relevant authorities where deemed necessary.

Ss110 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or changes to the ss110 services we offer to players in Malaysia.

When significant changes are made to this Privacy Policy, ss110 will:

• Updating the "Last Updated" date at the top of this document.
• Sending email notifications to all registered ss110 members informing them of material changes that have taken effect.
• Displays a notice within the SS110 platform for at least 14 days prior to any changes taking effect.

Continued use of the ss110 platform after any changes to the Privacy Policy take effect will be considered your acceptance of the revised policy. If you do not agree with the changes, you have the right to close your ss110 account and withdraw your remaining balance before the changes come into effect.

If you have any questions, concerns or complaints regarding SS110's Privacy Policy or how we handle your personal data, please don't hesitate to get in touch. SS110's data protection team is available to assist you in English, 24 hours a day, 7 days a week:

• Email: [email protected]
• Live Chat: Available within the ss110 platform when you are logged in
• Response Time: We aim to respond to all privacy-related enquiries within 3 business days, and to data rights requests within 21 business days.